What is your return & exchange policy?Updated 7 days ago
Returns & Exchanges Policy
We want you to be happy. If you find Bogg Bag is not the right item for you, you may return or exchange your item by January 15, 2024. Shipping costs are non-refundable.
Returns & Exchanges Criteria
Ensure your return meets these criteria:
- Original packaging with tags still attached
- Returned in the same new, unused condition as received
Orders that don’t meet these criteria aren’t eligible for returns.
How do I start a return?Updated 7 days ago
Returns & Exchanges Policy
You may return or exchange your item by January 15, 2024. All returns must be in the original packaging with tags still attached and sent back in the same new condition in which it was received.
Returns & Exchanges Criteria:
Ensure your return meets these criteria:
- Original packaging with tags still attached
- Returned in the same new, unused condition as received
Orders that don’t meet these criteria aren’t eligible for returns.
Return Process
- Add your order # to the front of your return package to ensure smooth processing.
- Mail your return to us using the format and address below:
Bogg Bag – Returns
RA # 12345 (use your actual order number for the RA #)
75 Broad St
Carlstadt, NJ 07072
Important Reminders
We recommend that you keep the return package tracking number for your records in case the shipment is lost or delayed.
Bogg Bag does not cover return shipping costs. Return shipping costs are typically $10 or more for the Baby Bogg and $20 or more for the Original Bogg, depending on location, carrier, and the number of bags being returned.
How do I start an exchange?Updated 7 days ago
Returns & Exchanges Policy
You may return or exchange your item by January 15, 2024. All returns must be in the original packaging with tags still attached and sent back in the same new condition in which it was received.
Returns & Exchanges Criteria:
Ensure your return meets these criteria:
- Original packaging with tags still attached
- Returned in the same new, unused condition as received
Orders that don’t meet these criteria aren’t eligible for returns.
Exchange Process
- Please reference your order number on the front of the package.
- Leave a note inside with your order number and the color/size bag you’d like to exchange it for. While we do not offer a return label, we do cover the cost of shipping the new item out to you.
- Return your order to the address below:
Bogg Bag – Returns
RA # 12345 (use your actual order number for the RA #)
75 Broad St
Carlstadt, NJ 07072
Important Reminders
We recommend that you keep the return package tracking number for your records in case the shipment is lost or delayed.
Bogg Bag does not cover return shipping costs. However, we will cover the cost of shipping the new item out to you.
Return shipping costs are typically $10 or more for the Baby Bogg and $20 or more for the Original Bogg, depending on location, carrier, and the number of bags being returned.